Frequently Asked Questions

Mokahandbags.com is a wholesale company (not retail).

If you receive a damaged or defective item...please contact us directly for instructions.

We do not do back-orders.

We do not do exchanges.

Returns must be made within 2 days of receiving your order. You must obtain a Return Authorization number and write it outside the return box. Returns with no RA number will be refused. Allow 10 - 15 days for credits to be posted to your account. There is a 15% restocking fee on all returns. Shipped orders cannot be cancelled. Shipping charges are non-refundable in all cases. Orders not accepted at time of delivery for any reason are "Return to Shipper" classified and are charged for the return shipping fees as per UPS 3 Day Shipping Rate plus 25% restocking fee.